Once you hit submit, you’ll get a confirmation, and our team will review your request and get back to you by email. Response times can vary depending on volume and how complex the issue is, but every request that comes through is looked at — nothing disappears into a queue unread.

If your issue needs more information from us before we can resolve it, we’ll follow up by email with specific questions rather than leaving you guessing. And if you’ve submitted something and haven’t heard back after a reasonable amount of time, feel free to reply to your confirmation email or submit a follow-up referencing your original request.

For anything unrelated to support — partnership enquiries, media, or general business questions — use our Contact Us page instead, or reach us directly at [email protected].

One more thing

Builder APP connects thousands of Sydney homeowners and businesses with verified tradies every month, and issues do come up — that’s normal for any platform at this scale. What matters is how quickly and clearly they get sorted out. This form exists so that when something goes wrong on your end, there’s a straightforward way to tell us, and a real person reads it. Thanks for taking the time to fill it in properly — it genuinely makes the difference in how fast we can help.