Community Guidelines
Community Guidelines
We’re passionate about connecting homeowners with skilled, reliable tradies across Australia. As BuilderApp continues to grow, it’s important that our community follows guidelines that reflect our values and standards of behaviour.
Policies for users
Creating a community where every homeowner and tradie can enjoy a safe, rewarding BuilderApp experience requires trust. Being responsible and respectful to others are the building blocks that form the integrity of Australia’s most reliable tradie marketplace.
Tradies
"A tradie that has made an offer on a job"
Homeowners
"A homeowner that has posted a job"
Got questions
Q1: Who are Tradies on BuilderApp?
Tradies are verified service providers listed under the BuilderApp community guidelines who have created a profile and can submit quotes on jobs posted by homeowners. They range from builders and electricians to cleaners and landscapers.
Q2: Who are Homeowners on BuilderApp?
Homeowners are users who post jobs on BuilderApp and receive quotes from local tradies. Under our BuilderApp community guidelines, homeowners must provide accurate job descriptions to ensure fair and relevant quotes.
Q3: What happens if a user violates BuilderApp's community policies?
The BuilderApp community guidelines are clear — any user found in breach may receive a warning, have their account suspended, or be permanently removed from the platform depending on the severity of the violation.
Q4: How does BuilderApp ensure a safe experience for all users?
Our BuilderApp community guidelines require all tradies to maintain verified profiles. We also monitor platform activity and provide a transparent review system so both homeowners and tradies can transact with full confidence.
Q5: How do I report a user who has breached BuilderApp's policies?
If someone has violated the BuilderApp community guidelines, you can report them directly through their profile or job listing. Our trust and safety team reviews every report and takes action within 48 hours.