At BuilderApp, we are committed to building a community for our tradies that is fair, trustworthy, and a positive and safe environment for all Australians. For this to work, we need your support and cooperation in meeting our core BuilderApp Tradie Principles:

• Be Professional — Uphold a reputation for quality by consistently delivering a 5-star service
• Be Reliable — Honour your commitments and take responsibility for completing every job
• Be Responsive — Communicate frequently and respond quickly to manage homeowner expectations
• Be Honest — Support your fellow tradies on BuilderApp and play fair by following the rules

By following these BuilderApp Tradie Principles and delivering a quality experience, you’ll keep homeowners coming back to the platform — creating more earning opportunities for you and your fellow tradies across Australia.

Let’s look at each principle in more detail.

 Core Tradie Principles

 Be Professional

All tradies on BuilderApp should aim to uphold a reputation for quality by delivering a consistently professional service. Doing so creates a reliable experience for homeowners, earns you more positive reviews, and makes your future quotes far more attractive — ultimately winning you more work and more income.

What’s Expected

• Take pride in your work and deliver a 5-star experience on every job, no matter how small or straightforward
• Be confident you hold the appropriate qualifications, licences, and insurance for every job you quote on — including the right skills and equipment
• Price fairly and accurately when submitting quotes to homeowners
• Always make safety the top priority for yourself and everyone on site — never feel pressured into accepting a job that makes you feel unsafe

Tips

• Build trust with homeowners by completing your BuilderApp profile in full — verified profiles with badges win significantly more jobs
• Familiarise yourself with the quoting process to maximise your chances of being selected
• Use quality workmanship as your competitive advantage — it’s what homeowners are genuinely looking for and what wins you repeat business in the long run

 Be Reliable

When homeowners come to BuilderApp, they need full confidence that their job will be completed on time and to a professional standard. Once you’ve accepted a job, honour your commitment and be respectful of both your time and theirs.

What’s Expected

• Stay in control of your work schedule, even when it gets challenging — both you and the homeowner should be flexible when agreeing on dates and times
• Show up on time and proactively manage the homeowner’s expectations around when the job will be completed
• Keep cancellations to an absolute minimum — your reliability is the foundation of your reputation on BuilderApp
• Deliver every service and item outlined in your original quote without exception

Tips

• If something unavoidable comes up, give the homeowner as much notice as possible so they can make alternative arrangements
• A quick message explaining a delay is always better than silence — homeowners value honesty over excuses

 Be Responsive

Fast, clear communication is one of the most important factors in winning jobs and earning positive reviews on BuilderApp. Setting expectations early and keeping homeowners informed builds the kind of trust that turns a single job into a long-term working relationship.

What’s Expected

• Ask all necessary questions before starting so you can price and plan the job accurately
• Personalise every quote to the specific job details — avoid generic, copy-paste responses that homeowners can easily spot
• Overcommunicate throughout the job and respond promptly to all messages to keep the homeowner informed
• Once the work is complete, notify the homeowner so they can inspect and confirm satisfaction before payment is released

Tips

• After being hired, introduce yourself and reconfirm exactly what the homeowner is expecting — this avoids misunderstandings before work begins
• Send a reminder the day before and immediately notify the homeowner if you’re running late or plans change
• If the scope of work turns out to be different from what was originally described, feel empowered to renegotiate — don’t agree to unreasonable requests

H3: Be Honest

BuilderApp Tradie Principles are built on transparency and fair competition. Every tradie deserves an equal opportunity to grow their business, and every homeowner deserves honest, straightforward service they can rely on.

What’s Expected

• Treat every homeowner and fellow tradie with courtesy and mutual respect, and always follow the BuilderApp Community Guidelines
• Ensure all information on your profile is accurate and verifiable — reviews, qualifications, work history, and job offers must be completely factual and honest
• Keep all payments and communications within the BuilderApp platform to protect your rights, guarantee payment, and allow us to resolve any disputes that may arise
• Help us maintain the integrity of the marketplace by reporting any suspicious behaviour, inappropriate content, or policy violations you encounter

Tips

• Tradies with a clear, professional profile photo are far more likely to win jobs — a front-facing headshot builds instant trust with homeowners
• Always consider things from the homeowner’s perspective — empathy and respect build lasting professional relationships
• We’re in this together. Our primary goal is to make it fast and easy for you to find quality work across Australia. Reach out anytime with questions or feedback — your experience on BuilderApp matters to us