BuilderApp.au

Last updated: 27 May 2026

1. Introduction

This page sets out the tradie platform privacy Australia standards that BuilderApp.au upholds when handling your personal information. BuilderApp.au (“BuilderApp”, “we”, “us”, “our”) is committed to protecting the privacy of every homeowner and tradesperson who uses our platform at builderapp.au.

We operate in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using BuilderApp.au, you agree to the collection and use of your information as described in this policy.

2. Information We Collect

We collect information necessary to provide our services effectively.

Information you provide directly:

• Full name, email address, phone number and residential or business address
• Trade licence details, ABN, and insurance information (for tradies)
• Job descriptions, photos, and project details (for homeowners)
• Payment information processed securely via third-party payment providers
• Profile photos and portfolio images
• Reviews and ratings you submit

Information collected automatically:

• IP address, browser type, and device information
• Pages visited, time spent on site, and clickstream data
• Location data (with your permission)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your personal information to:

• Create and manage your BuilderApp account
• Connect homeowners with tradies based on location and trade category
• Process job postings, quotes, and bookings
• Verify tradie licences, ABNs, and credentials
• Send transactional emails, job alerts, and platform notifications
• Improve platform features and user experience
• Comply with our legal obligations under Australian law
• Respond to enquiries, complaints, and support requests
• Prevent fraud, spam, and unauthorised platform activity

We do not sell your personal information to third parties for their own marketing purposes.

4. Sharing Your Information

Between users: When a homeowner posts a job, relevant profile information is shared with matched tradies. When a tradie submits a quote, their profile details become visible to the homeowner.

Service providers: We engage third-party providers for payment processing, email delivery, analytics, and hosting. These providers are bound by confidentiality agreements and may only use your data to perform services on our behalf.

Legal requirements: We may disclose your information where required by law, court order, or regulatory authority in Australia.

Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred accordingly. You will be notified before this occurs.

5. Cookies

BuilderApp.au uses cookies to:

• Keep you logged in during your session
• Remember your preferences and location
• Analyse platform traffic and usage patterns
• Serve relevant content and notifications

You can disable cookies through your browser settings. Some platform features may not function correctly if cookies are disabled.

6. Data Security

We take reasonable technical and organisational steps to protect your personal information from unauthorised access, loss, misuse, or disclosure. This includes SSL encryption, secure password storage, and restricted internal access controls.

No internet transmission method is 100% secure. While we do our best to protect your data, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as your account is active or as required to fulfil the purposes outlined in this policy. When no longer needed, your data is securely deleted or anonymised.

8. Your Rights

Under the Privacy Act 1988 (Cth), you have the right to:

• Access the personal information we hold about you
• Correct any inaccurate or outdated information
• Request deletion of your account and associated data
• Opt out of marketing communications at any time
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

To exercise any of these rights, contact us using the details below.

9. Third-Party Links

BuilderApp.au may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.

10. Children’s Privacy

BuilderApp.au is not intended for anyone under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has submitted information through our platform, contact us immediately.

11. Policy Updates

We may update this Privacy Policy from time to time. The “Last updated” date at the top reflects the most recent revision. Registered users will be notified of significant changes via email.

12. Contact Us

BuilderApp.au 📧 privacy@builderapp.au 🌐 builderapp.au/contact

Office of the Australian Information Commissioner (OAIC) 🌐 www.oaic.gov.au 📞 1300 363 992